General Questions

• Do we like photos and recommendations? Yes! Please share your experience and photos with us!

• Can you deliver and set up at our location? Yes, absolutely! 

• Are there any extra fees? We do our best to get you the “Out-the-door” pricing during the reservation process.  Many people are able to rent without incurring any extra fees.  Here are a few things you can do to save on those fees:

• Clean the exterior

• Clean the interior

• Fill the gas tank- If the propane tank is below 20%, please refill the tank.  We will use the Departure and Return levels to determine your actual use and will credit / debit accordingly.  Propane is charged BASED ON USE on every reservation.  If you fill the tank, we credit you money back for filling.  If WE fill the tank, then we charge you based on your actual usage readings.

• How long does Pick Up/ Drop Off Take?  Please allow 60-90 minutes for orientation and to complete the necessary paperwork. We deliver a comprehensive orientation that discusses RV safety and driving instructions.  We will also give you printed instruction checklists to take with you. The remainder of the Reservation Fee and the Security Deposit are due at this time if they have not been paid yet.

• Can I tow behind the RV? We DO NOT allow towing behind our RV. Commercial rental insurance will not cover damage to RVs or towed units if we allow towing. Even if a personal insurance policy is used to cover the rental, we still can not allow towing. Our receiver hitches are strictly used for mounting bike or kayak racks to the RV.

• Do you Rent year around? Yes!  In addition to summer, RV’s are a popular vehicle for fall color tours and football games.  They are also great for traveling to family reunions around Thanksgiving and Christmas and can turn Spring Break road trips to a southern destination into a vacation of a lifetime. And YES, people do camp in the wintertime in Michigan too!   RV’s perform pretty well on the road in snow, as they are essentially a small truck with a lot of weight on the dual wheels in the back.

• Will I have Running Water in the Winter? Depending on the dates & weather, the RV may be “winterized”.  This means that all the water tanks and lines will be empty, so they don’t freeze.   You can flush the toilet with RV antifreeze, which we could provide.  We ask that you use bottled water for drinking, and we can provide a jug of water by the sinks (when available).  About the only thing you can’t do is take a shower (use deodorant)!

• If you are heading south to warmer climates in the winter, please ask for a full hookup site (water).  Please do NOT fill the freshwater tank, as that makes re-winterizing much harder.

• What about insurance? 

• Check with your agent to see if they offer you RV Motorhome Rental collision insurance including personal injury, property damage, and liability.  If they do offer this service, we will forward you the information they will need in order to provide you with coverage.

• Auto Insurers we know that *DO* provide RV rental insurance:  Accord, Allstate, Auto-Owners, State Farm, Farmers, Farm Bureau, USAA, Nationwide, 21st Century, Wawanesam National General.

• Auto Insurers we know that *DO NOT* provide RV rental insurance:  Citizens, Geico, Liberty-Mutual, Mercury, Travelers, Progressive, Amica, Ameriprise, GMAS, Harford.

During the Camping Adventure 

• Avoid Excessive speeds

• What if something breaks: If you break something please notify us of newly broken items at the time you return the RV or sooner so we can fix it in time for the next rental.  Sometimes we can fix it in-house at minimal cost to you.  The renter is liable for damages that occur because of misuse or accidental destruction of property.

• If something was already broken when you left the lot, it will be communicated and recorded at the Pre-Rental walk-thru orientation.  You will not be charged.

• Do I need to buy a State Park Pass? All RVs are registered with Michigan State Parks passes and allow FREE entry to the state parks. Click HERE to search for MI State Parks.

• Do I need a Campsite with Electric? It’s nice to have electric or “Shore Power”, which is 30A or 50A service for all the RV. This will charge your camper battery and run all your 120v appliances (outlets, A/C, microwave). If you don’t have “shore power”, pretty much everything except your A/C and microwave run off the camper battery or propane.   If you want to run the A/C or microwave, you could start the on-board generator. In-season, sometimes generators breakdown and we do NOT have time to fix them.  Ask in advance if this is important to you.

• Do I need a Campsite with “full hook up”? Your campsite might have running water.  Nice!  We fill the fresh water tank before you leave.  So it’s not a necessity.  However, if the RV has been winterized, we prefer you do NOT refill the fresh water tank (it’s harder to re-winterize). If your campground has water, you can plug in the white hose from the faucet to the “City Water” input on the RV.  This goes straight to your faucets & toilet and bypasses the RV’s stored water tank.

• ***NOTE:  Always include the PRESSURE REGULATOR in line with the white hose to prevent campground water pressure surges from causing leaks to the RV.***

• WARNING: be sure to run the hot water faucet until the hot water tank fills with water BEFORE you turn on the hot water heater, or it could rupture from the hot air pressure. 

• Will my rental experience help me to decide to buy? Many of our customers rent so they can “Try before you buy”.  Many of them decide that it’s not worth the high costs of owning an RV (purchase, annual registration, maintenance, repairs and insurance) and choose to continue renting with us instead.